POSTUP

UI/UX Design for IOS

TOOLS

TIMELINE

5-day design sprint

MY ROLE

Solo UX/UI Designer

About the Project

Freelancers and work-from-home employees want easy access to excellent public spaces to work from. Their requirements are different from common visitors, such as noise level, internet access, and ability to take quick phone calls or meetings. PostUp is trying to solve this problem by providing a mobile app to the users.

The Process

Research

I was given a design brief and the background of the PostUp mobile app. During this briefing, I learned about the customers, their needs, their frustrations, and design constraints within the application. Here, I began mapping out the necessary paths a user might take.

The Users?

  • Users work from home when they can, but spend at least 3 days a week traveling around the city for client meetings, and remote work.

  • Users often have a few hours between meetings, and try to find places where they can sit down and get some work done, or take a phone call.

  • Users aren’t always familiar with the part of the city they’re in, so they spend a lot of time looking for a good place to “post up” and do some work.

The Problems?

  • Users often spend more time looking for a place to work than actually working. They see this as a big waste of time, and it can be really stressful if they have work they need to get done.

  • Users will find a place to work and settle in, only to realize there’s not a reliable wifi signal, no restrooms, or that they need to spend money to stay there. They either have to go with it or spend more time packing up and finding a new place.

The Goals?

  • Users want to spend less time finding public places to work from, and more time getting their work done!

  • Users want to find places that have the basic amenities they need to do their work before they settle in to start working.

  • Users want to find somewhere to work that isn’t too crowded or noisy, in case they need to meet someone, or take a phone call.

Define

So, How Might We...

  • Provide users quick access to what they are looking for?

  • Design a seamless searching experience for users?

  • Provide the information that users need?

The Solutions?

  • Map view with recommended places

  • A comprehensive filter features basic amenities such as wifi, restroom, power outlet, etc.

  • Built-in reviews and photos to show the location and indoor atmosphere

Ideate

User Flow

Due to the time constraint, I decided to work on one main red route, which is searching for a place to work and getting the direction.

Sketch

The home screen is a map view with recommendations of places to work around the user's location. Top screen has a search bar. Bottom of the screen has a pop-up that show recommended places' detail.

1 Home Screen

The filter has options that dedicated to people who are looking for a place to work such as the noise level, internet signal, outlet access, etc.

2 Filter

Result is shown in list view with thumbnail of the location, name, and features that attract users such as noise level, wifi signal.

3 Result

Besides important information that included in the filter options, location detail screen will also have reviews.

4 Location Detail

Photos view dedicate with pictures that show inside, restroom, atmosphere.

5 Photos View

If the user decides to go to the location, the direction page will show a map view with option to either use the app's map or copy the address and use in other maps.

6 Direction

Prototype

The home screen is a map view with recommendations of places to work around the user's location. Top screen has a search bar. Bottom of the screen has a pop-up that show recommended places' detail.

1 Home Screen

The filter has options that dedicated to people who are looking for a place to work such as the noise level, internet signal, outlet access, etc.

2 Filter

Result is shown in list view with thumbnail of the location, name, and features that attract users such as noise level, wifi signal.

3 Result

Besides important information that included in the filter options, location detail screen will also have reviews.

4 Location Detail

Photos view dedicate with pictures that show inside, restroom, atmosphere.

5 Photos View

If the user decides to go to the location, the direction page will show a map view with option to either use the app's map or copy the address and use in other maps.

6 Direction

Clickable Prototype

Test

Would like to see more filter options such as drinks and foods that the coffee shop has to offer. Also, this person prefer not to have a dark overlay on top of the Google Maps.

User 1

Likes the filters. Would love to have an option to reserve a spot to work.

User 2

Likes the aesthetic look of the app. User flow is seamless. This person would love to see if he can create an account and save his favorite spots.

User 3

Next Step

Remaining Questions

What are the outstanding accessibility issues that we want to address? For example, will users of the mobile app validate that the indicator aspect of the app is useful? The people I interviewed liked the feature but did not note a personal need for it.

  • How will we create a seamless experience for users to save all their favorite places?
  • How will we encourage users to engage with the mobile app?

New Feature

  • I plan to integrate an account tab that provides all needed information to the users such as travel history, saved places, and message portal to talk to either the place’s owner or other users.
  • That leads to the next feature which is option to make reservation and option to save or favorite a place.
  • One feature that I mentioned during the designing process but haven’t sketched out is reviewing feature. For next step, I’ll include a user flow of reviewing a place.